FORD, LINCOLN

SSM 50082

2021-09-02 · NHTSA 10201576

A listed vehicle is a research lead. Confirm the engine, production range and software in the manufacturer's information.

Manufacturer summary

Original wording in English

Some 2020-2021 Explorer/Aviator vehicles may exhibit an inoperative driver switchpack (windows inop, mirror control unresponsive, etc.). DTC B1088:87 may be present in the DDM. To correct the condition perform the Driver Door Module (DDM) configuration application using the Ford diagnostic scan tool. After running the configuration application, perform a window learn routine via the ford diagnostic scan tool. The condition can also be resolved by letting the vehicle enter a deep sleep cycle. Engineering is currently investigating this concern and will be releasing a service fix. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Repeated filings are grouped only when make, bulletin number, publication date and complete summary agree. Original record numbers are retained. Older publications remain available, and an explicit later version is shown when established. Pre-1994 vehicle associations are separated from default results; an unspecified year does not mean all model years apply.