MAZDA

SA-015-26a

2026-03-25 · NHTSA 11030641

掲載車両は調査の手がかりです。エンジン、製造期間、ソフトウェア条件はメーカー資料で確認してください。

メーカー概要

英語の原文

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • After Ignition OFF, close doors/trunk/liftgate/hood and wait approximately 3 minutes to put the vehicle in sleep mode, then turn ignition back ON. Sleep mode can be confirmed by monitoring USB-C port LED's. LED's are off when in sleep mode. REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component repalcements should be attempted at this time. Vehicle may be released to the customer.

メーカー、番号、発行日、全文概要が一致した登録だけをまとめ、元番号を残します。古い資料も保持し、明示的に確認できた後続版を表示します。1994年以前の車両との関連は通常結果から分離します。年式未記載は全年式への適用を意味しません。