C0398 · Материалы производителя

CADILLAC, CHEVROLET, GMC · 2017-02-14

This Preliminary Information communication provides information to the technician about vehicles that may have a service 4 wheel drive message and the transfer case is stuck in neutral. Technician may find Diagnostic Trouble Code C0398 set in the Transfer Case Control Module. Technician should verify if the vehicle was dinghy towed the vehicle using the owner’s manual procedure. If the vehicle has a C0398 after this type of procedure then performing SUB15304 will correct the condition.

CADILLAC, CHEVROLET, GMC · 2017-01-05

28770 - SUB A ?Service 4WD? message may be displayed on the Driver Information Center and DTC C0398 may be set. Concurrently, the vehicle is permanently locked in 4HI and cannot be shifted shift out of it while the code is present. If the code is cleared, this scenario may repeat if the transfer case is in ?Auto? mode and driven for approx. 2 or more hours. Customers will likely notice that the steering wheel is harder to turn, the engine will feel like it has lost power and the tires may squeal when turning in a parking lot. Dealers are to reprogram the transfer case.

CHEVROLET, GMC · 2016-04-25

THIS ENGINEERING INFORMATION BULLETIN IS REQUESTING INFORMATION FROM THE DEALERS ON A CUSTOMER CONCERN THAT A SERVICE 4WD MESSAGE DISPLAYED ON THE DIC AND DTC C0398 SET WITHIN THE TRANSFER CASE CONTROL MODULE.

CHEVROLET, GMC · 2015-12-01

Engineering Information - Service 4WD Messange Displayed and DTC C0398 - Equipped with Switch activated transfer case (RPO NQH)

CHEVROLET, GMC · 2015-12-01

Engineering Information - Service 4WD Messange Displayed and DTC C0398 - Equipped with Switch activated transfer case (RPO NQH)

CHEVROLET, GMC · 2015-12-01

Engineering Information – Service 4WD Message Displayed and DTC C0398

CHEVROLET, GMC · 2015-12-01

Engineering Information – Service 4WD Message Displayed and DTC C0398 Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI. Some customers may comment on a “Service 4WD” message displayed. During diagnosis a technician may find DTC C0398 (Range Actuator Position – Range Position Correlation). Cause GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be used to "root cause" the customer's concern and develop/validate a field fix.

CADILLAC, CHEVROLET, GMC · 2015-09-16

This Preliminary Information communication provides information to the technician about vehicles that may have a Service 4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NPO, NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 reprogram the transfer case control module with the latest calibration from TIS2WEB and perform the setup procedure.

CADILLAC, CHEVROLET, GMC · 2015-09-16

15304 - Service Update. This bulletin provides a service procedure to reprogram the transfer case control module on the vehicles listed above. In low ambient temperatures, below 5°F (-15°C) a transfer case brake motor assembly malfunction may occur. Diagnostic Trouble Code (C0398 - Range Position Correlation Fault) will be set, locking the transfer case in ?4HI? until the vehicle is serviced. This software update also addresses other transfer case control issues for overall improved drivability.

CADILLAC, CHEVROLET, GMC · 2015-04-28

This Preliminary Information communication provides information to the technician about vehicles that may have a Service 4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance. For vehicles with Regular Production Option Code NQH and NQ6 with other transfer case Diagnostic Trouble Codes. If the vehicle had a Diagnostic Trouble Code C0398 in the transfer case control module stored with any…

CADILLAC, CHEVROLET, GMC · 2015-03-27

This Preliminary Information communication provides information to the technician about vehicles that may have a Service 4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance. For vehicles with Regular Production Option Code NQH and NQ6 with other transfer case Diagnostic Trouble Codes. If the vehicle had a Diagnostic Trouble Code C0398 in the transfer case control module stored with any…

CADILLAC, CHEVROLET, GMC · 2015-03-20

This Preliminary Information communication provides information to the technician about vehicles that may have a Service 4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance. For vehicles with Regular Production Option Code NQH and NQ6 with other transfer case Diagnostic Trouble Codes. If the vehicle had a Diagnostic Trouble Code C0398 in the transfer case control module stored with any…

CADILLAC, CHEVROLET, GMC · 2015-03-04

This Preliminary Information communication provides information to the technician about vehicles that may have a Service 4WD message on the Driver Information Center when operated below 10 degrees Fahrenheit (-12 Celsius). Technician may find C0398 or C0326 stored in the Transfer Case Control Module. For vehicles with Regular Production Option Code NQH and NQ6 and only setting Diagnostic Trouble Codes C0398 or C0398 and C0326 the replacement of the actuator motor will correct the concern. Dealer will need to contact General Motors Product Quality Center for further assistance.

CADILLAC, CHEVROLET, GMC · 2015-02-25

This Preliminary Information communication provides information to the technician about vehicles that may have Service 4WD message in the Driver Information Center. During inspection technician may find Diagnostic Trouble Code C0398 or C0326 stored in the Transfer Case Control Module. If the vehicle has Regular Production Option Code NP0 and only has diagnostic trouble code C0398 stored in the Transfer Case Control Module, then use Service Programming System to update the Transfer Case Control Module. When working with vehicles equipped NHQ and NQ6 and setting Diagnostic Trouble Code C0398 when operated in areas where the ambient temperature is below 32 Fahrenheit (0 Celsius) use Global Diagnostic System 2 to review the freeze frame failure records, record all findings and Diagnostic…

CADILLAC, CHEVROLET, GMC · 2014-10-17

This Preliminary Information communication provides information to the technician about vehicles that may have a repeat service 4 wheel drive message. Technician may find Diagnostic Trouble Codes C0398, C038D or C0397. Technician will need to reprogram the Transfer case control module with latest software available through tis2web. If the vehicle has Regular Production Option Code (NQH) and has a Diagnostic Trouble Code C0398 setting after being Dinghy towed please see the latest version of PIP5217. If the vehicle has a Diagnostic Trouble Code C0398, inspect circuits 7477, 7478, 7479 for any terminal or connection issues between the B2227 Gear Position Sensor and the Transfer Case Control Module and repair as needed.

CADILLAC, CHEVROLET, GMC · 2014-09-09

This Preliminary Information communication provides information to the technician about vehicles that may have a repeat service 4 wheel drive message. Technician may find Diagnostic Trouble Codes C0398, C038D or C0397. Technician will need to reprogram the Transfer case control module with latest software available through tis2web. If the vehicle has Regular Production Option Code (NQH) and has a Diagnostic Trouble Code C0398 setting after being Dinghy towed please see the latest version of PIP5217. If the vehicle has a Diagnostic Trouble Code C0398, inspect circuits 7477, 7478, 7479 for any terminal or connection issues between the B2227 Gear Position Sensor and the Transfer Case Control Module and repair as needed.

CADILLAC, CHEVROLET, GMC · 2014-08-21

This Preliminary Information communication provides information to the technician about vehicles that may have a service 4 wheel drive message and the transfer case is stuck in neutral. Technician may find Diagnostic Trouble Code C0398 set in the Transfer Case Control Module. Technician should verify if the vehicle was dinghy towed the vehicle using the owner's manual procedure. If the vehicle has a C0398 after this type of procedure clear the Diagnostic Trouble Code and return the vehicle to the customer with a copy of this Preliminary Information. An owner's manual supplement will be sent to owner's with more information on dinghy towing the vehicle. If the vehicle stays in neutral after towing, with the ignition in the RUN position and engine not running cycle fuse TREC under the hood…

CADILLAC, CHEVROLET, GMC · 2014-08-21

This Preliminary Information communication provides information to the technician about vehicles that may have a repeat service 4 wheel drive message. Technician may find Diagnostic Trouble Codes C0398, C038D or C0397. Technician will need to reprogram the Transfer case control module with latest software available through tis2web. If the vehicle has Regular Production Option Code (NQH) and has a Diagnostic Trouble Code C0398 setting after being Dinghy towed please see the latest version of PIP5217. If the vehicle has a Diagnostic Trouble Code C0398, inspect circuits 7477, 7478, 7479 for any terminal or connection issues between the B2227 Gear Position Sensor and the Transfer Case Control Module and repair as needed.

CADILLAC, CHEVROLET, GMC · 2014-08-18

This Preliminary Information communication provides information to the technician about vehicles that may have a service 4 wheel drive message and the transfer case is stuck in neutral. Technician may find Diagnostic Trouble Code C0398 set in the Transfer Case Control Module. Technician should verify if the vehicle was dinghy towed the vehicle using the owner's manual procedure. If the vehicle has a C0398 after this type of procedure clear the Diagnostic Trouble Code and return the vehicle to the customer with a copy of this Preliminary Information. An owner's manual supplement will be sent to owner's with more information on dinghy towing the vehicle. If the vehicle stays in neutral after towing, with the ignition in the RUN position and engine not running cycle fuse TREC under the hood…

CHEVROLET, GMC · 2013-02-21

This Preliminary Information communication provides information to the technician about vehicles that have a service 4 wheel drive message displayed in the driver?s information center. Technician will find Diagnostic Trouble Code C0306, C0321, C0398, C0396, and C0569. Technician should inspect the terminal at X109 and X3 for proper tension, crimp, fully seated and overall condition.

CHEVROLET, GMC · 2013-01-25

This Preliminary Information communication provides information to the technician about vehicles that have a service 4 wheel drive message displayed in the driver's information center. Technician will find Diagnostic Trouble Code C0306, C0321, C0387, C0398, C0396, and C0569. Technician should inspect the terminal at X109 and X3 for proper tension, crimp, fully seated and overall condition.

CHEVROLET, GMC · 2012-12-12

This Preliminary Information communication provides information to the technician about vehicles that have a service 4 wheel drive message displayed in the driver's information center. Technician will find Diagnostic Trouble Code C0306, C0321, C0387, C0398, C0396, and C0569. Technician should inspect the terminals at connectors X109 and X3 of the transfer case control module for proper tension, crimp, fully seated and overall condition.